Frequently Asked Questions

Information to help you get started

Does medical insurance cover the 16 Point Health Assessment and Pure North’s various program options?

A portion of the Pure North Program may be covered under your health insurance plan or health spending account. We encourage you to speak with your provider to determine what coverage you have, and then contact us if you have any questions about what Pure North services may be eligible for your coverage.

Upon request we can provide you with an itemized receipt that lists services you have received that are commonly eligible for reimbursement. Unfortunately, not everything we do is recognized by insurance providers. For example, a naturopathic consultation is typically covered by health insurance but the supplements are usually not covered.

Can I opt out at any time?

Yes, but we ask participants cover the costs of services and supplements they have received. We also encourage participants to commit to the program for three months to see and feel the benefits of the program.

Can I purchase extra supplements and blood work?

Upon joining one of our programs, you are eligible to purchase additional supplements and blood work. These are available at a cost recovery price point and your healthcare practitioner would be happy to discuss the options and merits with you.

Does Pure North connect with my family doctor?

We encourage all participants to share their results with their family doctor so that we can work together towards achieving your optimal health. With your consent we can send your results to your family doctor on your behalf.

Does my information stay confidential?

Yes, all personal information is kept strictly confidential.

With participants’ permission, their blood and other health tests are anonymized and amalgamated to assess the benefits of the program. The anonymized dataset is also provided to independent scientists from universities around the world to help evaluate the program’s impact on overall health and the prevention of chronic disease.

Are children eligible to join?

The Pure North Program is open to participants over the age of 14. If you are curious if the Pure North Program many be beneficial to your child, over the age of 14, please do not hesitate to give us a call to discuss.

Are any extra treatments included with my program?

As a Pure North participant you have the option to purchase additional supplements or blood work not included in your chosen plan, though we encourage all participants to discuss the merits of the additional supplements with their healthcare practitioner to ensure they will be beneficial.

For a list of services included in each plan click here.

Do you offer dental work?

Pure North partners with a full service dental clinic in Calgary with cutting-edge technology that allows us to offer a preventative approach to oral healthcare. Dentists at this clinic also specialize in the safe removal of mercury amalgam fillings. We are also happy to refer out-of-town participants to clinics that offer safe amalgam removal.

As part of the Platinum Plan, a dental assessment including CBCT scan (3D x-ray of your oral health) is included. At this appointment, the dentist will develop a treatment plan based on your individual oral health needs and you will receive a cost estimate for your treatment plan. Bring your insurance information to your dental visit and the clinic team will help identify which procedures will be covered, or partially covered, by your dental insurance.

How long will my results take? Will I be contacted?

Your blood panel results take approximately three weeks to process. Your appointment to review your results will be scheduled with our team before you leave the office and you’ll be reminded of your appointment approximately one week in advance.

If there are any values in your results that are out of range and require urgent attention, you will be contacted by one of our physicians as soon as possible.

Are the supplements gluten-free?

Yes. Pure North has done extensive research to ensure the supplements we provide are of the highest quality and potency.

The supplements provided are practitioner grade, from the most trusted names in the industry and are tested to ensure they are organic, gluten-free, and free of additives and banned substances for athletes.

Can I make a donation to Pure North?

Yes. You can make credit card donations via our donation page.

You can also contact us for other payment methods.


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