Frequently Asked Questions


Questions you may have about Pure North

You may be able to claim a portion of your program expenses if you have employee health benefits, health insurance, or an employer provided health spending account. Typically eligible services are referred to as Paramedical Services. This includes naturopathic doctor consults and diagnostic testing. Please note that supplements are not covered as they are currently not recognised in Canada as an eligible medical expense.

Contact your benefits provider and ask about your coverage for naturopathic consults and diagnostic testing. Upon request our team can provide you with a detailed
receipt that lists eligible services you have received, their value, and if applicable, the health practitioner’s name and licence number for you to use with your reimbursement claim.

Yes, you may cancel your program with 30 days’ notice, but we ask participants cover the costs of services and supplements they have received. We also encourage participants to commit to the program for three months to see and feel the benefits of the program.

Upon joining one of our programs, you are eligible to purchase additional supplements and blood work. These are available at a cost recovery price point and your healthcare practitioner would be happy to discuss the options and merits with you.

We encourage all participants to share their results with their family doctor so that we can work together towards achieving your optimal health. With your consent we can send your results to your family doctor on your behalf.

Yes, all personal information is kept strictly confidential.

With participants’ permission, their blood and other health tests are anonymized and amalgamated to assess the benefits of the program. The anonymized dataset is also provided to independent scientists from universities around the world to help evaluate the program’s impact on overall health and the prevention of chronic disease.

The Pure North Program is open to participants over the age of 14. If you are curious if the Pure North Program may be beneficial to your child, over the age of 14, please do not hesitate to give us a call to discuss.

As a Pure North participant you have the option to purchase additional supplements or blood work not included in your chosen plan, though we encourage all participants to discuss the merits of the additional supplements with their healthcare practitioner to ensure they will be beneficial.

For a list of services included in each plan click here.

Pure North partners with a full service dental clinic in Calgary with cutting-edge technology that allows us to offer a preventative approach to oral healthcare. Dentists at this clinic also specialize in the safe removal of mercury amalgam fillings. We are also happy to refer out-of-town participants to clinics that offer safe amalgam removal.

As part of the Platinum Plan, a dental assessment including CBCT scan (3D x-ray of your oral health) is included. At this appointment, the dentist will develop a treatment plan based on your individual oral health needs and you will receive a cost estimate for your treatment plan. Bring your insurance information to your dental visit and the clinic team will help identify which procedures will be covered, or partially covered, by your dental insurance.

Your blood panel results take approximately three weeks to process. Your appointment to review your results will be scheduled with our team before you leave the office and you’ll be reminded of your appointment approximately 2-3 days in advance.

If there are any values in your results that are out of range and require urgent attention, you will be contacted by one of our physicians as soon as possible.

Yes. Pure North has done extensive research to ensure the supplements we provide are of the highest quality and potency.

The supplements provided are practitioner grade, from the most trusted names in the industry and are tested to ensure they are organic, gluten-free, and free of additives and banned substances for athletes.

Yes. You can make credit card donations via our donation page.

You can also contact us for other payment methods.